Business Continuity and Disaster Recovery

Introduction

At LiquidQube, we recognise the importance of maintaining uninterrupted business operations and ensuring swift recovery in the event of unforeseen disruptions. This Business Continuity and Disaster Recovery Policy outlines our commitment to safeguarding our people, assets, and services while minimising the impact of potential emergencies on our customers, partners, and stakeholders.

Scope

This policy applies to all LiquidQube employees, contractors, suppliers, and partners. It governs our approach to identifying, managing, and mitigating risks that could disrupt business operations, including but not limited to natural disasters, cyberattacks, system failures, and other emergencies.

Our Commitments

Business Continuity:

Establish robust systems and procedures to ensure critical operations continue with minimal disruption.

Identify and prioritise essential business functions to maintain service delivery.

Disaster Recovery:

Implement effective measures to restore systems, infrastructure, and operations in the event of a disaster.

Minimise downtime and ensure a swift return to normal operations.

Risk Mitigation:

Identify potential risks and vulnerabilities through regular risk assessments.

Develop and maintain strategies to prevent or reduce the impact of identified risks.

Compliance:

Adhere to applicable legal, regulatory, and contractual requirements related to business continuity and disaster recovery.

Responsibilities

Leadership:

Allocate resources to develop, implement, and maintain business continuity and disaster recovery plans.

Ensure awareness and compliance with this policy at all organisational levels.

Employees:

Understand their roles and responsibilities in maintaining business continuity.

Participate in training and drills to ensure preparedness for potential disruptions.

IT and Security Teams:

Maintain secure and resilient IT systems, including backups and redundant infrastructure.

Ensure swift response and resolution in case of technical incidents or cyberattacks.

Suppliers and Partners:

Align with LiquidQube’s business continuity standards and ensure continuity of service delivery.

Business Continuity Measures

Risk Assessments:

Conduct regular risk assessments to identify threats to business operations.

Prioritise risks based on likelihood and impact.

Critical Function Identification:

Identify key business processes and dependencies.

Establish redundancy and failover systems for critical operations.

Emergency Communication:

Maintain clear and effective communication channels for use during emergencies.

Provide timely updates to employees, customers, and stakeholders.

Training and Awareness:

Conduct regular training sessions and mock drills for employees.

Ensure all staff understand emergency response protocols.

Disaster Recovery Measures

Data Backup and Recovery:

Maintain secure and regular backups of all critical data and systems.

Test data recovery processes periodically to ensure effectiveness.

IT Infrastructure:

Implement redundant systems and infrastructure to support swift recovery.

Use cloud-based solutions where appropriate to enhance resilience.

Incident Response Plan:

Establish a structured plan to address and resolve incidents promptly.

Define roles and responsibilities for the incident response team.

Restoration Priorities:

Prioritise the restoration of essential services to minimise business disruption.

Monitor the recovery process and make adjustments as needed.

Monitoring and Review

Regularly test and review business continuity and disaster recovery plans through drills and simulations.

Update policies and procedures to reflect changes in operations, technology, or risks.

Monitor the effectiveness of recovery efforts and identify areas for improvement.

Reporting and Escalation

In the event of a disruption, employees must immediately report the issue to their manager or the IT Security Team at compliance@liquidqubegroup.com. All incidents will be logged, investigated, and escalated as necessary.

Policy Review

This Business Continuity and Disaster Recovery Policy will be reviewed annually or as required to ensure it reflects current risks, technologies, and best practices. Updates will be communicated to all employees and relevant stakeholders.

Contact Information

For any questions or concerns regarding this policy, please contact the Compliance Department at compliance@liquidqubegroup.com.